We are committed to protecting and respecting your privacy.
The General Data Protection Regulation (GDPR) (EU) 2016/679 is a comprehensive data protection law that replaces existing European privacy laws and strengthens the protection of personal data in an increasingly data-driven world. The GDPR is enforceable in each EU member state and gives individuals greater control over their personal data. It comes into effect on 25 May 2018.
This privacy policy aims to give you information on how we collect and process your personal data through your use of our website and our products or services, including any data you may provide when you enter into a contracted service with us, sign up to use our products, or make a support or contact request.
It is important that you read this privacy policy together with any other privacy notice(s) or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements our other notices and is not intended to override them.
If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact our data protection team using the details set out below.
As a 'Data Controller' we are responsible for your personal data (collectively referred to as "we", "us" or "our" in this privacy notice).
We store personal data for individuals as ‘Wi-Fi Users’. This data includes:
Information gathered will only be used for the reason indicated at the time of 'sign-up'. This may include:
Data is also collected and retained to fulfil our legal obligations for fair and legal internet use.
The data that we collect from you will be transferred to and stored at, a destination inside the European Economic Area ("EEA").
We take great care to keep your personal information safe to prevent your personal data from being accidentally lost, used, accessed in an unauthorised way, altered or disclosed.
Files and databases are kept in secure locations on-site or through trusted providers, namely Hive WiFi, our service provider.
All areas and portals have restricted access with appropriate levels of security to prevent unauthorised access to those servers including firewalls and passwords.
We will use your data for the purpose consented to at the login stage, we may email, text or message you through social media channels.
We will not under any circumstances, sell or rent your information to any unauthorised third-party.
Personal data is kept for 60 days for repeat visits, or indefinitely if requested.
Users will be deleted after 36 months if the service has not been used during that time.
In accordance with legislation, you have a right to request erasure of your personal data, providing those amendments do not affect our legal obligations for invoicing.
This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it.
You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing, where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law.
Please note that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
If you wish to request us to erase any personal data we hold about you, please contact a member of staff.
We do not share your data with anyone else.
In accordance with our obligations under the GDPR, we will, upon request, provide all information held on the person making a request.
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues. We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance. 0303 123 1133